Shipping and Returns

Packing & Delivery

  1. We deliver to the UK and most international countries. We do not currently deliver to the EU.
  2. We will deliver goods to the delivery address provided by you on your order. If you have placed an order and need to change the address, please contact us as soon as possible.
  3. We primarily use Royal Mail as our postage provider for all domestic and international orders. However, we reserve the right to use other couriers, including Hermes, DPD and DHL for any domestic or international order we deem appropriate.
  4. We offer an express shipping option and recommend you use it if your deadline is the same week the order is placed, if unsure then contact us.
  5. Express Shipping will be provided by Royal Mail Special Delivery Guarantee by 1pm service or DHL Depending on Product. Which method is used is at our discretion.
  6. All Items apart from Large Letter items have tracking or proof of delivery. Royal Mail provide a number which acts as proof of delivery, all couriers have full tracking. Some will require a signature on delivery. Royal Mail Special and Express Courier Delivery have end to end tracking and require a signature on delivery.
  7. If you have not received your item within 14 days after your order is marked dispatched, then please contact us.
  8. If we reproduce a Product for you and subsequently the original is returned to us as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sale price of the reproduced product, including item costs and shipping costs.


Refunds & Cancellations

  1. Due to the nature of our products they may go straight into the engraving phase and any changes to your order will not be possible after this point.
  2. If you have an issue with a received order please contact us first.
  3. Personalised Items cannot be returned unless damaged or faulty, we will replace the damaged and faulty product(s). We may ask you to provide a photo of damaged goods to help us investigate or understand why and how they got damaged.
  4. Most products that have no specific customisation to your requirements can be returned and refunded. If unsure Please contact us to confirm this is the case with your order.
  5. You pay for the cost of return postage on items that are not faulty or damaged.
  6. you are able to return an item within 14 days from purchase unless the item has been personalised.

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